Refund and Cancellation Policy

At elight solutions, we strive to provide high-quality digital products, reliable web hosting, and top-tier logo design services. Because our offerings span different categories, specific refund terms apply to each product or service type as detailed below.

1. Digital Products

Due to the non-returnable, intangible nature of downloadable digital assets (such as templates, software tools, guides, or design files):

• All sales of digital products are final and non-refundable once access or a download link has been delivered.
• If you experience a technical issue accessing or downloading a product, please contact support at support@edumintstudio.com, and we will assist in resolving the issue or delivering a replacement copy.

2. Web Hosting Services

We aim to deliver consistent, high-uptime web hosting services. If you wish to cancel or request a refund for web hosting, the following terms apply:

2.1 Money-Back Guarantee

• First-Time Users: We offer a 30-day money-back guarantee for initial web hosting plan purchases. If you cancel your service within this initial window, you are eligible for a full refund of the hosting service fee.

2.2 Exclusions & Non-Refundables

• Domain Names & SSL Certificates: Fees paid for domain name registration, renewals, or third-party add-ons are non-refundable.
• Recurring / Renewal Payments: Renewal billing charges are non-refundable once processed. You must request a cancellation before your next billing cycle date to prevent upcoming charges.
• Service Violations: Accounts suspended or terminated due to a breach of our Acceptable Use Policy or Terms and Conditions are ineligible for any refund.

3. Logo Design Services

Logo design services involve dedicated creative work and custom design time.

3.1 Pre-Design Phase

• Full Refund: You may request a 100% refund of your deposit or upfront payment if you cancel the project before any design concepts or drafts have been created and submitted to you.

3.2 In-Progress Phase

• Partial Refund: If initial design concepts have already been created and presented, but no final files have been approved or delivered, a partial refund (up to 50%) may be issued to cover elapsed design labor and resource costs.

3.3 Final Approval Phase

• No Refunds: Once you have approved a final logo design, or once the final design files (e.g., vector formats, PNGs, brand packages) have been sent/downloaded, no refunds will be granted.

4. How to Request a Refund

To request a refund or raise a billing dispute:

• Send an email to support@edumintstudio.com with the subject line "Refund Request - [Your Order/Invoice #]".
• Provide your full name, business name, purchase date, and a detailed reason for your request.
• Our billing team will review your request and respond within 2 to 5 business days.

Approved refunds will be processed using the original method of payment within 5 to 10 business days, depending on your bank or payment provider.

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